RAY-BAN STORIES FAQ - GETTING STARTED
GETTING STARTED
11. HOW DO I SET UP MY RAY-BAN STORIES?
1. Download the Facebook View app from your app store and log in using your Facebook account.
2. Turn on the Bluetooth setting on your phone.
3a. Start by turning on your glasses. Slide and hold the power switch towards the lens until the notification LED starts blinking white, then release it. The notification LED blinks white while your glasses turn on, which can take up to a minute. When the notification LED turns solid green, you're ready to continue. (If you can’t complete this step, continue to 3b, otherwise move on to step 4).
3b. Your glasses should arrive partially charged, however you may need to charge your glasses before moving on to step 4. Place them inside the charging case and connect the case to a power source.
4. Put your glasses into Bluetooth pairing mode. Slide and hold the power switch for 5 seconds and release when the light blinks blue. Your glasses will appear in the app when they're in pairing mode, which can take up to 10 seconds.
5. Continue following the instructions in the Facebook View app to finish setting up your glasses.
6. Enjoy exploring your world in a new way with Ray-Ban Stories
12. DO I NEED WIFI ACCESS TO USE RAY-BAN STORIES?
Your glasses use Wi-Fi in two different ways:
- For normal use, the app connects to your Wi-Fi network.
- When importing captures or installing firmware updates, the app will connect directly to your glasses' temporary Wi-Fi network.
13. ARE MY RAY-BAN STORIES WATERPROOF?
Ray-Ban Stories and the charging case are not designed to resist to watersplashes.
14. CAN I CHANGE THE LENSES OF MY RAY-BAN STORIES AFTER I'VE BOUGHT THEM?
You can't change your Ray-Ban Stories lenses and attempting to do so will invalidate the warranty. At the time of purchase, you’re free to choose from a range of lens colors, lens treatments, and whether you’d like to add your prescription.
15. WHERE CAN I FIND CARE TIPS AND INSTRUCTIONS?
You'll find complete care, safety and use instructions in the Safety and Warranty Guide that came with your glasses.
16. HOW DO I SWITCH THE FACEBOOK ACCOUNT ASSOCIATED WITH MY RAY-BAN STORIES GLASSES? / CAN SOMEONE ELSE USE MY RAY-BAN STORIES AFTER ME?
Ray-Ban Stories can only pair with one Facebook account at a time. If you want to sell or give your glasses to someone else, you'll need to complete a factory reset. You can do this yourself, or alternatively the person receiving the glasses will be prompted to complete a factory reset when they attempt to log in with their account.
When Ray-Ban Stories go through a factory reset, it permanently erases all captures and any associations between the glasses and your Facebook Account.
To factory reset, take the following steps:
1. Make sure the glasses are fully powered on and not in use
2. Slide and hold the power switch all the way to the right, while you press and hold the capture button
3. When the notification LED turns solid orange, first release the capture button followed by the power switch
4. Factory reset is complete when the notification LED turns off
17. CAN I PAIR MY RAY-BAN STORIES WITH MORE THAN ONE FACEBOOK ACCOUNT?
Ray-Ban Stories can only pair with one valid Facebook account at a time. You'll need to factory reset your glasses before someone else can use them.
18. HOW DO I PAIR MY GLASSES USING BLUETOOTH?
If you’ve paired your phone and glasses before, they should automatically pair again. To pair them for the first time, follow these set up instructions
If your glasses aren't connecting to the app, follow the in-app suggestions or manually try the following actions:
- Forget Device in your phone’s Bluetooth menu and pair them again
- Close and relaunch the Facebook View app
- Download the latest version of the app from your app store
- Make sure your glasses are sufficiently charged
- Force restart the device
19. HOW DO I CHARGE MY RAY-BAN STORIES?
Charging your glasses
To charge your glasses, put them in the charging case*. You'll know your glasses are charging when the case LED blinks after you've docked them and closed the case.
*The first time you charge your glasses you need to remove the protective plastic tab from the metal charging connections on the case. When you dock your glasses, the left temple should attach to the metal charging connections and the right temple should gently rest on the right side of the case.
Charging your case
To charge your charging case, use the USB cable that came with your glasses to connect the case with a charger or port. To charge from a wall outlet, you'll need a USB-C plug, which is not included with your glasses.
Case LED
Your charging case has an LED indicator on the front of the case, which shows charge status of the case or glasses.
When you open the case without your glasses inside, the LED will show the charge level of your case. Green means that your case has over 80% charge and orange means you have less than 80% charge. If you see red blinking, this means your case is out of battery.
When you open the case and your glasses are charging inside, the LED will show the charge level of your glasses. Red means the case is out of battery or your glasses are not charging, green means that your glasses are fully charged, and pulsing orange means your glasses are charging. If your case is plugged in, the LED will remain on. If your case is not plugged in, the LED indicator will show charge level for 8 seconds.
You can also see the charging status via the Facebook View app within Settings.
You’ll be able to see the battery status of your glasses via the Facebook View app within Settings. If the glasses are charging in the case, you’ll also see the battery status of your case.
Charging safety
For safety information on charging your Ray-Ban Stories please refer to the Warranty and Safety Guide
20. HOW LONG DOES THE BATTERY LAST? / HOW OFTEN WILL I NEED RECHARGE?
Your Ray-Ban Stories glasses and Charging Case have a different charge lifecycle:
Charging Case
A fully charged case provides 3 additional frame charges.
You can fully the charge case to 100% in 180 minutes.
Glasses Battery
Fully charged glasses last up to 6 hours for moderate usage and up to 3 hours with continuous audio streaming and Facebook Assistant. This may vary with use and other factors.
The glasses can capture and sync up to 30 videos or up to 500 photos per full charge.
You can fully charge the glasses to 100% in 70 minutes in the charging case.
You can quick charge the glasses to 50% in 30 minutes in the charging case.
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