TROUBLESHOOTING
HOW DO I FORCE RESTART OR FACTORY RESET MY GLASSES?
If
you find that your glasses aren’t responding, try the following
troubleshooting steps.
Restart Glasses
- With your glasses on, slide and hold the power switch to the right for about 12 seconds until the notification LED starts blinking white.
- Release the power switch, then wait until the notification LED turns green.
Factory Reset
Warning: This will
delete all the captures on your glasses.
- Make sure your glasses are on and ready, which means no blinking LED and they’re not busy.
- Slide and hold the power switch to the right while you press and hold the capture button.
- When the LED turns orange, first release the capture button followed by the power switch.
WHAT SHOULD I DO IF MY GLASSES WON’T TURN ON?
If
you’re glasses aren’t turning on, try the following steps:
- Dock the glasses inside the charging case and charge for an hour. Make sure the charging pins on the case and glasses are clean. If the glasses are charging, the LED indicator on the case will show pulsing orange. If you don’t see a charging indicator, try charging the case from a different outlet, with a different cable, with a different charger or with a USB-C charging block.
- Slide and hold the power switch for 5-10 seconds to check for the glasses notification LED indicator. The LED will blink white for about 12 seconds and will turn solid green when the glasses are ready to use.
- If you’ve tried steps 1 to 3 and your glasses still don't turn on after several hours of charging, you can request a replacement pair. Please refer to FAQ 7 for instructions on how to begin a replacement request.
Please note:
- Your glasses and charging case should arrive partially charged.
- Using the case is the only method to charge your glasses.
- Software updates requires a minimum charge level that varies depending on temperature. The Facebook View app shows a warning message if your glasses need more charge to proceed with an update.
https://manuals.plus/ray-ban/ray-ban-stories-smart-glasses-user-manual#ixzz7s89mVa86